Refund Policy (Digital Signage Direct)
1. Overview
At Digital Signage Direct, we are committed to providing high-quality products and services. This Refund Policy outlines your rights and our obligations in accordance with the Australian Consumer Law (ACL).
Nothing in this policy excludes, restricts, or modifies any rights you may have under the ACL.
2. Change of Mind
We do not offer refunds for change of mind on:
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Custom-built or made-to-order products
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Installed or commissioned systems
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Opened or used products
At our discretion, we may offer a store credit or exchange if:
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The item is returned within 7 days
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The item is unused and in original packaging
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Return shipping is paid by the customer
3. Faulty or Damaged Products
You are entitled to a remedy (repair, replacement, or refund) if a product:
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Is faulty or defective
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Is not as described
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Is not fit for its intended purpose
If the issue is considered a major failure, you may choose a refund or replacement.
If the issue is minor, we will offer a repair or replacement within a reasonable timeframe.
4. Installation & Services
For installation, commissioning, or service-related work:
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Refunds are not provided once services have been delivered
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If there is an issue with workmanship, we will rectify the issue within a reasonable timeframe
5. Returns Process
To request a return or refund, please contact us at:
📧 refunds@digitalsignagedirect.com.au
Please include:
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Proof of purchase
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Description of the issue
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Photos or videos (if applicable)
We will respond within 2–3 business days.
6. Return Shipping
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Customers are responsible for return shipping costs unless the item is faulty or incorrect
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We recommend using tracked shipping, as we are not responsible for items lost in transit
7. Processing Refunds
Approved refunds will be processed via the original payment method within 5–10 business days.
8. Non-Returnable Items
The following items are not eligible for return:
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Custom-configured LED displays or video walls
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Special order or imported products
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Software licenses or digital services
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Products damaged due to misuse or incorrect installation by others
9. Contact Us
If you have any questions, please contact:
Digital Signage Direct